1. Who We Are
J&B Precision Painting ("we," "us," or "our") is a painting contractor based in Austin, Texas. This Privacy Policy describes how we collect, use, and protect your personal information when you contact us, request quotes, use our website, or engage our services.
2. Information We Collect
You provide: Name, phone number, email address, property address, project details, photos of your property, and payment information (processed through secure third-party processors — we do not store full card or bank details).
Automatically collected: If you visit our website, we may collect your IP address, browser type, pages visited, and referral source through standard analytics tools (e.g., Google Analytics).
We do not collect: Sensitive personal information such as Social Security numbers, health data, or financial account numbers.
3. How We Use Your Information
We use your information to:
- Respond to quote requests and schedule services.
- Perform and manage painting projects at your property.
- Process payments and send invoices.
- Communicate project updates, follow-ups, and customer satisfaction inquiries.
- Send marketing communications (you may opt out at any time).
- Comply with legal obligations, including Texas mechanic's lien requirements.
- Improve our services and website.
4. SMS Communications and Opt-In
How we collect SMS consent: When you submit a quote request or contact form on our website, you will be asked to provide your phone number and consent to receive SMS communications. We use two separate consent checkboxes:
- Transactional SMS (required): By checking this box, you consent to receive transactional SMS messages such as appointment confirmations, scheduling updates, and direct responses to your inquiry. Message and data rates may apply. Reply STOP at any time to opt out.
- Marketing SMS and Email (optional): By checking this box, you separately consent to receive occasional promotional SMS messages and emails, including seasonal offers, referral information, and service reminders. This consent is not required to receive a quote or engage our services. Reply STOP to opt out of SMS at any time.
5. How We Share Your Information
We do not sell your personal information. We may share it with:
- Subcontractors or crew members, solely as needed to perform your project.
- Payment processors and scheduling software providers (e.g., GoHighLevel) bound by their own privacy terms.
- Professional advisors, attorneys, or accountants as needed for business operations.
- Law enforcement or courts when required by law or to protect our rights.
We do not share your information with third parties for their own marketing purposes.
6. Data Retention
We retain customer records for four (4) years after project completion, consistent with the Texas statute of limitations for written contracts. Financial records may be retained longer as required by tax law. You may request deletion of your data at any time, subject to our legal retention obligations.
7. Your Rights (Texas and CCPA)
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your information (subject to legal exceptions).
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us at the information below. We will respond within 30 days.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. This includes secure email, encrypted payment processors, and limited internal access to customer data. No system is completely secure; we cannot guarantee absolute security.
9. Cookies and Tracking
Our website may use cookies for analytics and functionality. You can disable cookies in your browser settings. We do not use cookies to collect sensitive personal data or engage in cross-site behavioral tracking for ad targeting.
10. Children
Our services are not directed to children under 13. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top will reflect any changes. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
For privacy questions or to exercise your rights: